Operations Planning
Structured the overall laundry operation and supporting requirements.
Portfolio Case StudyProject Planning Model
Joan Ualat
Laundry Operations Coordinator
LabaLuxe Laundry Services — Operations & Business Process Project
I developed and organized the operational framework for LabaLuxe Laundry Services, covering service pricing, recurring packages, workflow design, quality control, equipment planning, staffing, utilities, and maintenance.
Fresh Laundry. Luxe Experience.
Case-study focus
Systems, documentation & operational clarity
About the Project
From Laundry Services to a Structured Operating System
LabaLuxe is a modern laundry service concept designed to serve individuals, families, busy professionals, students, residential customers, and small businesses. My role was to transform individual service ideas into a practical operating system covering pricing, packages, workflow, quality control, equipment, staffing, delivery, utilities, and maintenance.
Service & Pricing
Organized service categories, pricing, packages, and add-ons.
Workflow & Quality Control
Designed the end-to-end laundry process and quality checkpoints.
Resource Planning
Outlined equipment, staffing, utilities, delivery, and maintenance requirements.
Project Snapshot
The operating model at a glance
Figures shown are based on the LabaLuxe project planning model.
0
Operational Planning Areas
0
Quality Control Stages
0
Monthly Packages
0
Commercial Washers
0
Commercial Dryers
₱0
Core Equipment Budget
₱0
Monthly Basic Payroll
01 — LabaLuxe Services & Pricing
A clear, scalable service structure
I organized the service structure into regular laundry, specialty items, Door2Door delivery, monthly packages, B2B services, and customer add-ons to create a clear and scalable service offering.
| Service | Scope | Rate |
|---|---|---|
| Fresh Wash | Wash • Dry • Fold | ₱60/kg |
| Express Rush | Priority Wash • Dry • Fold | ₱85/kg |
| Prestige Care | Premium / Special Care | ₱100/kg |
| Fold & Go | Folding only | ₱30/kg |
02 — LabaLuxe Monthly Packages
Recurring plans built around usage
I structured recurring packages around customer volume and usage patterns while keeping the pricing easy to understand.
01
Fresh Start
Students / Solo Renters
₱1,100
20 kg/month
Effective rate ₱55/kg
02
Easy Living
Couples / Professionals
₱2,100
40 kg/month
Effective rate ₱52.50/kg
03
Family Fresh
Small Families
₱3,000
60 kg/month
Effective rate ₱50/kg
04
Luxe Max
Larger Families
₱3,800
80 kg/month
Effective rate ₱47.50/kg
Package Conditions
- Regular Wash-Dry-Fold only
- Specialty items charged separately
- Express service charged separately
- Door2Door charged separately unless promotional offer applies
- Unused kilograms subject to package terms
Package Purpose
Monthly packages are designed to provide customers with a convenient recurring laundry option while helping LabaLuxe build repeat and predictable monthly sales.
03 — Laundry Workflow & Quality Control
A structured process from receiving to release.
Select a stage to see the quality checkpoint built into the process.
Stage 01
Receive
Quality checkpoint
Customer/order verification
QC Principle
Check → Correct → Recheck → Release
The quality-control framework is designed to reduce errors, protect customer items, maintain consistency, and ensure every order is verified before release or delivery.
04 — Equipment & Store Requirements
Capacity planned around the workflow
I organized the initial equipment requirements around operational capacity, workflow efficiency, storage, water supply, and delivery needs.
4 Commercial Washers
4 Commercial Dryers
| Equipment | Quantity | Budget |
|---|---|---|
| 15-kg Commercial Washing Machine | 4 | ₱219,600 |
| 15-kg Commercial Dryer | 4 | ₱243,600 |
| Digital Weighing Scale | 1 | ₱3,000 |
| Laundry Carts | 3 | ₱12,000 |
| Laundry Baskets / Sorting Bins | 10 | ₱5,000 |
| Folding Tables | 2 | ₱8,000 |
| Storage Shelves | 4 | ₱10,000 |
| Water Tank | 1 | ₱20,000 |
| Water Pump | 1 | ₱12,000 |
| Detergent / Conditioner Dispensers | 1 set | ₱5,000 |
Core Laundry Equipment Total₱538,200
Business Equipment
- POS
- CCTV
- Computer / tablet
- Receipt printer
- Internet / router
- Signage
- Tags / labels
- Packaging supplies
Delivery Equipment
1 service vehicle
Delivery motorcycle with cargo box for Door2Door operations.
Store Requirements
- Adequate water supply
- Proper drainage
- Wastewater management
- Electrical capacity
- Ventilation
- Safe working area
- Receiving / release area
05 — Staffing, Utilities & Maintenance
People and support systems for daily continuity
| Position | Headcount | Monthly Basic Pay |
|---|---|---|
| Store / General Manager | 1 | ₱25,000 |
| Customer Service / Cashier | 1 | ₱17,000 |
| Laundry Attendant #1 | 1 | ₱16,000 |
| Laundry Attendant #2 | 1 | ₱16,000 |
| Delivery Man / Rider | 1 | ₱18,000 |
Total Basic Salaries₱92,000/month
Delivery Man / Rider Responsibilities
- Customer pickup and delivery
- Safe transportation of laundry
- Collection and confirmation of orders
- Delivery documentation
- Vehicle care and basic inspection
- Support for Door2Door operations
Utilities
- Electricity
- Water
- Internet
- Drainage / wastewater
- Ventilation
Maintenance
- Washer inspection
- Dryer inspection
- Equipment cleaning
- Plumbing inspection
- Electrical inspection
- Preventive maintenance
- Emergency repair allowance
- Service vehicle inspection
My Role in the Project
Laundry Operations Coordinator
My contribution was to turn broad business information into practical, documented operational resources.
Operational Planning
Developed and organized the overall operational framework.
Service Structuring
Categorized services, specialty items, delivery options, B2B services, and add-ons.
Pricing Organization
Created a structured pricing system and recurring package model.
Process Documentation
Mapped the laundry workflow from receiving through release and delivery.
Quality Control
Established checkpoints to support consistency and reduce operational errors.
Resource Planning
Organized equipment, staffing, utilities, maintenance, and delivery requirements.
Administrative Coordination
Created structured documentation that can support daily operations and future scaling.
Skills Demonstrated
Structured support for better operations
Administrative SupportOperations CoordinationProcess DocumentationData OrganizationPricing & Service StructuringWorkflow PlanningQuality ControlResearch & PlanningResource CoordinationAttention to DetailProblem SolvingDocumentation Management
How this project reflects my VA skills
This project demonstrates how I approach business support: breaking down complex information, organizing it into practical systems, documenting processes clearly, and creating structured resources that help a business operate more efficiently.
Project Outcome
Turning Business Ideas Into an Organized Operating System
Through the LabaLuxe project, I transformed a laundry business concept into a structured operational framework covering services, pricing, recurring packages, workflow, quality control, equipment, staffing, delivery, utilities, and maintenance.
Structured
Business information organized into clear operational categories.
Documented
Processes and quality checkpoints clearly defined.
Scalable
Packages, B2B services, equipment, staffing, and recurring operations planned with future growth in mind.
Let’s Work Together
Need someone who can turn information into organized systems?
I help busy business owners stay organized by bringing structure, attention to detail, and reliable administrative support to their operations.
Let’s Work Together